For all orders totaling over $3000, we are proud to offer free in-home white glove delivery, which includes furniture unpacking, assembly and set up directly into your room of choice, along with the removal of all packing materials and debris. Delivery timelines typically range from 2-4 weeks after your furniture is ready (which is typically 12-24 weeks after your order is placed). We will keep you updated regarding order status throughout the building, finishing and shipping process, and our delivery associates will contact you a week ahead of time to set up a date and time for in-home delivery that works with your schedule. Our goal is to make receiving your furniture easy and stress free.
For orders totaling less than $3000, shipping with the same full-service in-home white glove delivery is a flat $299.
The only exception to our white glove delivery service is for cribs assembly and items that require attaching to a wall. We will deliver these items to the room of your choice, but we are unable to assemble or attach these items for liability reasons. We hope you understand.
Returns will generally only be accepted if the piece is damaged or defective in some way, and only after we have determined that the defects cannot be remediated.
We cannot accept returns for reasons other than manufacturing defects. This is because every piece is made to order specifically for you. The chances of another customer liking the same combination of size, shape, color, hardware, and wood type are very low. We hope you understand. We are very confident you will love your furniture because you selected everything about it.
Should you be eligible for a return, we will issue a full refund to the original payment method, which should appear within 5 business days.
It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and/or reported to us immediately. The delivery team is responsible for touching up of surface level scuffs or minor dents that could have occurred during shipping. It is your responsibility to inspect and report such minor defects at the time of delivery, before the delivery team leaves, so that they can effect repairs immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Any other defects in materials or workmanship must be reported within 7 days to be eligible for our repair or service warranty. If not reported within 7 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for repair or exchange.
We will work with you to resolve the issue to your satisfaction. Our resolution methods may include onsite repair (i.e. sending a furniture medic or trained delivery specialist to touch up the piece), picking up the piece and taking it to a crafter for repair and then returning it, or replacement.
Please note that all of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect.
Again, your confidence is very important to us. If you wish to cancel your order, just call us within 48 hours of your purchase, and we will happily refund you for the full purchase price, less any fees or expenses incurred up to that point.
We accept all major credit cards and debit cards (Visa, Mastercard, American Express, Discover) and we do not charge a fee. We also accept e-checks (ACH payments directly from your bank), and are happy to offer a discount of 1% for this method (which can add up to a lot on a furniture purchase). We also offer financing options through Affirm or Klarna at checkout.