For all orders totaling over $3000, we are proud to offer free in-home white glove delivery, which includes furniture unpacking, assembly and set up directly into your room of choice, along with the removal of all packing materials and debris. Delivery timelines typically range from 2-4 weeks after your furniture is ready (which is typically 12-24 weeks after your order is placed). We will keep you updated regarding order status throughout the building, finishing and shipping process, and our delivery associates will contact you a week ahead of time to set up a date and time for in-home delivery that works with your schedule. Our goal is to make receiving your furniture easy and stress free.
For orders totaling less than $3000, shipping with the same full-service in-home white glove delivery is a flat $299.
The only exception to our white glove delivery service is for cribs assembly and items that require attaching to a wall. We will deliver these items to the room of your choice, but we are unable to assemble or attach these items for liability reasons. We hope you understand.
Most custom furniture manufactures won’t accept returns because it is difficult to resell the furniture, as each customer has very specific taste and the unique combination of size, color, and wood is very individual. But at Contemporary Craftsman we want you to be comfortable and 100% happy with your purchase. Therefore we are proud to be one of the few custom furniture retailers that accept returns for any reason.
Returns must be requested via email or phone within 7 days of receiving the furniture. There is a 25% restocking fee on all returns. Once the furniture arrives at its location, we will issue a refund to the original payment method, which should appear within 5 business days.
Please note that our return policy applies to products on our website. Custom orders (for designs or peices not on our website, or thos with customized size/dimensions) are not able to be returned because they were made specfically to meet your unique home needs. We hope you understand.
We ask that you inspect your furniture closely at the time of delivery. If when you receive your furniture you notice any damage or defects or your order is incorrect, please note it on delivery documents and take photos of the annotated document and the furniture. Any damage or issue must be reported to us within 7 days, at which point we will work with you to repair or replace the item as needed.
When inspecting your items, please keep in mind that solid wood furniture is a natural product and each piece and type of wood accepts stains and finishes differently. We have done our best to help you visualize what you are getting before you buy, so variations in tone, grain patterns, knots, etc. are not considered defects.
If you do not make any reports within 7 days, we have to assume that everything is to your liking and nothing was damaged, and we will be unable to service or refund the furniture. Thank you for understanding.
Again, your confidence is very important to us. If you wish to cancel your order, just call us within 48 hours of your purchase, and we will happily refund you.
We accept all major credit cards and debit cards (Visa, Mastercard, American Express, Discover) and we do not charge a fee. We also accept e-checks (ACH payments directly from your bank), and are happy to offer a discount of 1% for this method (which can add up to a lot on a furniture purchase). We also offer financing options through Affirm or Klarna at checkout.