If an item arrives damaged in any way, we will remediate it. It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and/or reported to us immediately. The delivery team is responsible for touching up of surface level scuffs or minor dents that could have occurred during shipping. It is your responsibility to inspect and report such minor defects at the time of delivery, before the delivery team leaves, so that they can effect repairs immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Any other defects in materials or workmanship must be reported within 7 days to be eligible for our repair or service warranty. If not reported within 7 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for repair or exchange.

We will work with you to resolve the issue to your satisfaction. Our resolution methods may include onsite repair (i.e. sending a furniture medic or trained delivery specialist to touch up the piece), picking up the piece and taking it to a crafter for repair and then returning it, or replacement. 

Please note that all of our pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect.