Shipping

For all orders totaling over $3000, we are proud to offer free in-home white glove delivery, which includes furniture unpacking, assembly and set up directly into your room of choice, along with the removal of all packing materials and debris. This is industry leading service, as many furniture retailers only offer curbside delivery and then charge extra for in-home delivery. Timelines typically range from 2-4 weeks after your furniture is ready (which is typically 8-12 weeks after your order is placed). We will keep you updated regarding order status throughout the building, finishing and shipping process, and our delivery associates will contact you a week ahead of time to set up a date and time for in-home delivery that works with your schedule. Our goal is to make receiving your furniture easy and stress free.

For orders totaling less than $3000, shipping with the same full-service in-home white glove delivery is a flat $299.

The only exception to our white glove delivery service is for cribs assembly and items that require attaching to a wall. We will deliver these items to the room of your choice, but we are unable to assemble or attach these items for liability reasons. We hope you understand.

"This is a premium product, you deserve premium service."

Chris

Owner

"As of June 2025, in all of our years of operating, we have only had 1 return. We no longer carry the item that was returned because we felt its design was not up to our standards."

Chris

Owner

Return Policy

At Contemporary Craftsman Furniture, we take immense pride in crafting unique, made-to-order pieces tailored specifically to your preferences. Due to the personalized nature of our products, do not accept returns.

No Returns:
As each piece of furniture is custom-made to your specifications, we generally do not accept returns. This ensures that every item you receive is truly unique and created exclusively for you.

Exceptions for Product Defects:
The only exception to our no-return policy is in the rare event that there is a significant defect or flaw with the product that cannot be rectified by repair or replacement. In such cases, we will work with you to find a satisfactory resolution, which may include a return or exchange. All claims of defects must be reported within 3 days of delivery.

We will remediate all damage, defects, or or any mistakes in your order at no cost to you

If an item arrives damaged or incorrect in any way, we will remediate it at no cost to you. All we ask is that you take responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and/or reported to us immediately. The delivery team is responsible for touching up of surface level scuffs or minor dents that could have occurred during shipping. It is your responsibility to inspect and report such minor defects at the time of delivery, before the delivery team leaves, so that they can effect repairs immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Any other defects or issues in materials or workmanship must be reported within 3 days to be eligible for our repair or service warranty. If not reported within 3 days of delivery, the defects and variances will be considered “acceptable” and will not be accepted for repair or exchange.

We will work with you to resolve the issue to your satisfaction. Our resolution methods may include onsite repair (i.e. sending a furniture medic or trained delivery specialist to touch up the piece), picking up the piece and taking it to a crafter for repair or and then returning it, or replacement. If returning it to the workshop is the best method for repair, then you can expect approximately 1 week for shipping each way, and 1 week for repair (3-4 weeks total).

Natural Variations in Wood:
Please note that variations in color, grain patterns, and other natural characteristics of wood are not considered defects. Wood is a natural product, and these variations are inherent to its beauty and uniqueness. Each piece of wood has its own distinct features, which contribute to the charm and individuality of your furniture. We encourage you to appreciate these natural distinctions as part of the custom furniture experience, and we will not consider them defects.

Specifically, some lumber pieces may have knot holes or small epoxy-filled spaces. As long as these spaces are not longer than 1.25″, we will not consider them a defect.

Cancellations

Again, your confidence is very important to us. If you wish to cancel your order, just call us within 48 hours of your purchase, and we will happily refund you for the full purchase price, less any fees or expenses incurred up to that point (e.g. 3% credit card transaction fee).

Payment Methods

We accept all major credit cards and debit cards (Visa, Mastercard, American Express, Discover) and we do not charge a fee. We also accept e-checks (ACH payments directly from your bank), and are happy to offer a discount of 1% for this method (which can add up to a lot on a furniture purchase). We also offer financing options through Affirm or Klarna at checkout.